En Emedec, le otorgamos un gran valor a la honestidad y a la transparencia, y aspiramos a construir con nuestros clientes relaciones sólidas y duraderas, basadas en la confianza y el interés mutuo. De acuerdo con esta filosofía, la protección de tus datos personales es de vital importancia para nosotros, por lo que por la presente política de protección de datos personales te informamos de cómo recabamos y tratamos dichos datos.

Esta Política de Privacidad establece las bases sobre las que Emedec, SL., (en adelante, “nosotros” o el “Responsable del Tratamiento”) con domicilio en Avinguda Miguel Hernández, 27, 46960 Aldaia, València, España, sociedad que actualmente opera en España trata sus datos de carácter personal cuando nos los facilite durante su experiencia a través de la página web www.emedec.com y  www.panelate.com (en adelante, “la Web”), via email o mediante formularios físicos de alta.

Igualmente, le recordamos que cada vez que al usar la Web, nos facilite, o sea necesario que accedamos a cualquier tipo de información que por sus características nos permita identificarle, como su nombre y apellidos, e-mail, direcciones de envío, número de teléfono, etc. (en adelante, “Datos Personales”), ya sea para navegar por la misma, comprar nuestros productos o hacer uso de sus servicios o funcionalidades, estará bajo la aplicación de esta Política de Privacidad, junto con los Términos de Uso de la Web, y otros documentos referenciados en las mismas vigentes en cada momento, debiendo revisar dichos textos para comprobar que está conforme con ellos. Esta Política de Privacidad y nuestros Términos de Uso podrían ser modificados. Es su responsabilidad leerlos periódicamente, ya que resultarán aplicables aquellos que se encuentren vigentes en el momento de uso de la Web.

 

1.OUR PRIVACY COMMITMENT

  1. We respect your privacy and choices.
  2. We ensure that privacy and security are embedded in everything we do.
  3. We do not send you marketing communications unless you request it. You can change your mind at any time.
  4. We never offer or sell your data.
  5. We are committed to keeping your data safe and secure. This includes only working with trusted partners.
  6. We are committed to being open and transparent about how we use your data.
  7. We do not use your data in ways that we have not informed you about.
  8. We respect your rights and always strive to accommodate your requests as far as possible, in accordance with our own legal and operational responsibilities.

For more information about our privacy practices, we outline below what types of personal data we may collect or hold about you, how we may use it, with whom we may share it, how we protect it, and how you can exercise your rights regarding that data.

When you share your Personal Data with us or when we collect personal data about you, we use it in accordance with this Privacy Policy (hereinafter referred to as the “Policy”). Please read this information carefully. If you have any questions or concerns about your personal data, contact us at emedec@emedec.com.

 

2.WHO WE ARE

Emedec, SL., located at Avinguda Miguel Hernández, 27, 46960 Aldaia, Valencia, Spain, is responsible for the personal data you share with us. When we say “Emedec,” “we,” or “our,” we refer to Emedec, SL. Emedec is the data controller for the purposes of applicable data protection laws.

3.PERSONAL DATA

Personal Data refers to any information or data that can identify you directly (e.g., your first name or surname) or indirectly (e.g., your national identity document or D.N.I.). Personal Data includes information such as email addresses, home addresses, mobile phone numbers, usernames, profile pictures, personal preferences, shopping habits, user-generated content, financial information, and social assistance information, among others. It may also include unique numerical identifiers such as your computer’s IP address or your mobile device’s MAC address, as well as information we obtain through cookies.

This Policy covers all personal data collected and used by Emedec.

4.COLLECTION OF PERSONAL DATA AND PURPOSES OF PROCESSING

Please remember that before you start using any of our services or functionalities, you should read this Policy, as well as the Terms of Use specific to the service or functionality you are interested in. In that section, you will be able to see if there are any particular conditions for your use or if specific processing of your Personal Data is required. Failing to provide certain information marked as mandatory may result in your inability to register as a user or use certain functionalities or services available through www.emedec.com.

By doing so, the user (you) guarantees that the Personal Data provided is true and accurate and commits to notifying any changes or modifications to it. Any loss or damage caused to the Website, to the Data Controllers, or to any third party due to the communication of erroneous, inaccurate, or incomplete information in the registration forms will be the sole responsibility of the user.

4.1. What data do we collect about you?

Emedec believes that you, the consumer, are at the heart of what we do. We love hearing from you, learning about you, and creating and delivering products that you enjoy. Additionally, we know that many of you love to talk to us. Because of this, there are many ways you can share your personal data with us, and we may collect it.

We may collect or receive your data through our websites, forms, applications, devices, Emedec products, or brand pages on social media, among others. In some cases, you provide us with your Personal Data directly (for example, when you create an account, contact us, or make a purchase on our websites or in our offices); in other cases, we collect it ourselves (for example, by using cookies to understand how you use our websites/apps).

You will find more details in the table below, with the following headings:

  1. For what purposes can we use your Personal Data?

    This column explains what we can do with your Personal Data and the purposes for collecting it.

  2. What is the legal basis for using your Personal Data?

    This column explains the reason we can use your Personal Data.

  3. What personal data can we have about you?

    This column explains what types of your Personal Data we can process based on the scenario.

  4. In what scenario can your Personal Data be collected?

    This column explains what activity or scenario you are involved in when we use or collect your Personal Data. For example, if you make a purchase, sign up for a newsletter, or browse a website/application.

  5. Who can access your Personal Data?

    This column explains what third parties outside of Emedec access your personal data as Emedec service providers and what data transfers occur.

The legal basis for processing your Personal Data may be:

  • Your consent;
  • Our legitimate interest, which may include:
    • Conducting statistics: to help us better understand your needs and expectations and therefore improve our services, websites/applications/devices, products, and brands.
    • Allowing the operation of our website/applications through technical and functional cookies: keeping our tools (websites/applications/devices) safe and secure and ensuring they operate correctly and continuously improve.
    • Profiling.
    • Offering you our customer service.
  • The performance of a contract: to provide the services you request;
  • Compliance with legal obligations involving the processing of personal data.

When we collect your Personal Data, we indicate mandatory fields with asterisks. Some of the data we request is necessary to:

  • Fulfill our contract with you (e.g., to deliver the products you purchased on our websites/applications);
  • Provide you with the service you requested (e.g., to provide you with a newsletter);
  • Comply with legal requirements (e.g., invoicing).
PURPOSE OF PROCESSING WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA? WHAT PERSONAL DATA CAN WE HAVE ABOUT YOU? IN WHAT SCENARIO CAN YOUR PERSONAL DATA BE COLLECTED? WHO CAN ACCESS YOUR PERSONAL DATA?
Sending commercial and promotional communications including: <ul><li>Sending marketing communications.</li><li>Invitations to events.</li><li>Sending product samples.</li><li>Promotion of our products.</li></ul> Consent – Name and surname;
– Email address;
– Postal address;
– Phone number;
– Photo;
– Date of birth or age range;
– ID, username, and password;
– Personal description or preferences;
– Order details;
– Social media profile (when using social login or sharing this personal information);
– Other information you share with us about yourself (e.g., through your “My account” page, contacting us, or providing your own content such as photos or reviews, or questions through the chat feature available on some websites/applications, or participating in a contest, game, or survey).		 – Creating and managing accounts;
– Newsletter subscription form;
– Registration or subscription to games, promotions, offers, surveys…		 Only Emedec, SL

Service providers with access to your data:<ul><li>Third parties to deliver a product/sample, e.g., postal/delivery services;</li><li>Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you;</li><li>Advertising agencies, marketing, digital media, and social networks to help us deliver advertising, marketing, and campaigns, analyze their effectiveness, and manage your contact and inquiries;</li><li>Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, tools for curating user-generated content.</li></ul>
Management of the contractual relationship with you, including:<ul><li>Managing your orders.</li><li>Shipping orders to the address you provided.</li><li>Responding to your inquiries regarding your orders and interacting with you.</li><li>Informing you of product availability.</li><li>Processing and tracking your order.</li><li>Managing payment for your order.</li><li>Loyalty program.</li><li>Managing any disputes related to a purchase;</li><li>Measuring your satisfaction.</li></ul> Fulfillment of a contractual relationship: maintenance, fulfillment, development, control, and execution of the contractual relationship established between you and Emedec. – Name and surname or alias;
– Email address;
– Postal address (delivery and billing);
– Phone number;
– Date of birth or age range;
– ID, username, and password;
– Location;
– Order details;
– Transaction information, including purchased products;
– Purchase history.
The payment information (bank account details).		 – Creating and managing accounts;
– Information collected during the purchase process on the Emedec website/apps/social media or online store;
– User-generated content sent to any of our social platforms.		 Service providers with access to your data:<ul><li>Third parties to deliver a product/sample, e.g., postal/delivery services;</li><li>Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you;</li><li>Payment service providers and credit reference agencies to verify your details when this is a condition for entering into a contract with you.</li></ul>
Profiling includes:<ul><li>Improving our websites/applications.</li><li>Enriching your profile if you make a purchase using your account information.</li><li>Monitoring and improving our applications and devices.</li><li>Analyzing your wellness characteristics and recommending appropriate products (including custom products) and routines.</li><li>Providing you with product and routine recommendations.</li></ul> Legitimate interest: To ensure that our websites/applications remain secure, to help us better understand your needs and expectations, and thus improve our services, products, and brands. – Name and surname;
– Email address;
– Postal address (delivery and billing);
– Phone number;
– Order details;
– Social media profile (where you use social login or share this personal information with us);
– Transaction information, including purchased products;
– Purchase history.
The payment information (bank account details).		 – Creating and managing accounts;
– Information collected during the purchase process on the Emedec website/apps/social media or online store;
– Through the use of Emedec applications or devices.		 Service providers with access to your data:<ul><li>Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.</li><li>Advertising agencies, marketing, digital media, and social networks to help us deliver advertising, marketing, and campaigns, analyze their effectiveness, and manage your contact and inquiries;</li><li>Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, tools for curating user-generated content.</li></ul>
Maintaining updated suppression lists to avoid being contacted if you request it. Legal obligation: The GDPR enables us to keep your details on a suppression list if you have asked us not to send you any more commercial communications. – Name and surname;
– Email address;
– Personal description or preferences;
– Social media profile (when using social login or sharing this personal information with us).		 – Subscription to newsletters and commercial communications. Your data will only be processed by Emedec, SL.

Service providers with access to your data:<ul><li>Third parties that help us provide IT services, such as platform providers, hosting services, maintenance and support in our databases, as well as in our software and applications that may contain data about you.</li><li>Advertising agencies, marketing, digital media, and social networks to help us deliver advertising, marketing, and campaigns, analyze their effectiveness, and manage your contact and inquiries;</li><li>Third parties that help us provide digital and e-commerce services such as social listening, store locator, loyalty programs, identity management, ratings and reviews, CRM, web analytics and search engine, tools for curating user-generated content.</li></ul>
Sending push notifications regarding the Emedec brand, product recommendations, and events. Consent – Name and surname;
– Email address;
– Postal address;
– Phone number;
– Date of birth or age range;
– ID, username, and password;
– Personal description or preferences;
– Order details;
– Social media profile (when using social login or sharing this personal information);
– Other information you share with us about yourself (e.g., through your “My account” page, contacting us, or providing your own content such as photos or reviews, or questions through the chat feature available on some websites/applications, or participating in a contest, game, or survey).		 – Creating and managing accounts;
– Newsletter subscription form;
– Registration or subscription to games, promotions, offers, surveys…		 Only Emedec, SL

Service providers with access to your data:<ul><li>Advertising agencies, marketing, digital media, and social networks to help us deliver advertising, marketing, and campaigns, analyze their effectiveness, and manage your contact and inquiries.</li></ul>

WHO CAN ACCESS YOUR PERSONAL DATA?

Your personal data may also be processed on our behalf by our trusted third-party providers.

We enter into contracts with trusted third parties to perform a variety of business operations on our behalf. We only provide them with the information they need to perform the service, and we require them not to use your personal data for any other purpose. We always make our best effort to ensure that all third parties we work with maintain the security of your personal data.

Please refer to the table above, in the column “Who can access your Personal Data?” to find out about the categories of third-party service providers that require access to your personal data.

We do not offer or sell your personal data.

INTERNATIONAL TRANSFERS

Emedec, SL does not carry out international transfers of information.

HOW LONG DO WE KEEP YOUR PERSONAL DATA?

We only keep your Personal Data for as long as we need it for the purpose for which we process your Personal Data, to meet your needs, or to comply with our legal obligations.

To determine the data retention period for your Personal Data, we use the following criteria:

  • Personal Data obtained from purchasing products and services: for as long as our contractual relationship lasts.
  • Personal Data obtained when contacting us for an inquiry: Personal Data for as long as necessary to address your inquiry.
  • Personal Data obtained from your consent to send commercial communications: until you unsubscribe, request that we delete it, or after a period of inactivity (without active interaction with the brands) of three years.
  • Cookies installed on your computer: we keep them for as long as necessary to achieve their purposes (for example, during a session for shopping cart cookies or session identification cookies) and for a maximum of 365 days.

We may retain some personal data to comply with our legal or regulatory obligations, as well as to manage our rights (for example, to enforce our claims in court) or for statistical or historical purposes.

When we no longer need to use your personal data, it will be deleted from our systems and records or anonymized so that we can no longer identify it.

ARE MY PERSONAL DATA STORED SECURELY?

We are committed to protecting your Personal Data and taking all reasonable precautions to do so. We contractually require that the trusted third parties who handle your Personal Data do the same.

We always make our best effort to protect your Personal Data, and once we have received your personal information, we use strict procedures and security features to try to prevent unauthorized access. As the transmission of information over the Internet is not completely secure, we cannot guarantee the security of your data transmitted to our site. Therefore, any transmission is at your own risk.

LINKS TO THIRD-PARTY SITES AND SOCIAL LOGIN

Our websites and applications may contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies, and we are not responsible for these policies. Please check these policies before submitting personal data to these websites.

We may also offer you the opportunity to use your social media login to register with Emedec. If you do, please note that you are sharing your social profile information with us. The personal data shared depends on your social media platform settings. Visit the relevant social media platform and review its privacy policy to understand how your personal data is shared and used in this context.

SOCIAL MEDIA AND USER-GENERATED CONTENT

Some of our websites and applications allow users to submit their own content. Remember that any content submitted to one of our social media platforms can be viewed by the public, so you should be careful when providing certain personal data (for example, financial information or your address details). We are not responsible for any actions taken by other individuals if you post personal data on one of our social media platforms, and we recommend that you do not share such information.

YOUR RIGHTS AND OPTIONS

Emedec respects your right to privacy: it is important for you to have control over your personal data. In this regard, you have the following rights:

Your RightsWhat does it mean?
Right to InformationYou have the right to obtain clear, transparent, and easy-to-understand information about how we use your personal data and about your rights. We provide this information in this Policy.
Right of AccessYou have the right to access the personal data we hold about you (with certain limits). We may charge a reasonable fee to cover the administrative costs incurred in providing the information. Manifestly unfounded, excessive, or repetitive requests may not be addressed. To exercise this right, please contact us by any of the means provided below.
Right to RectificationYou have the right to have your personal data rectified when it is inaccurate or no longer valid, or to have it completed when it is incomplete. To exercise this right, please contact us by any of the means provided below. If you have an account, it may be easier for you to correct it yourself by modifying your profile.
Right to Erasure/Right to be ForgottenIn certain cases, you have the right to have your personal data deleted or removed. It should be noted that this is not an absolute right, as we may have legal or legitimate grounds to retain it. If you wish for us to delete your personal data, please contact us by any of the means provided below.
Right to Object to Direct Marketing, Including ProfilingYou can unsubscribe from our direct marketing communications at any time. The easiest way to unsubscribe is by clicking on the “Unsubscribe” link in any email or communication we send you. Otherwise, please contact us by any of the means provided below. To object to profiling, please contact us using the means provided below.
Right to Withdraw Consent at Any Time When Processing is Based on ConsentYou can withdraw your consent to the processing of your personal data when the processing is based on your consent. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal. To learn about the cases where processing is based on consent, please refer to the table included in the section “What Data Do We Collect From You?”, particularly the column “What is the legal basis for processing your Personal Data?”. If you wish to withdraw your consent, please contact us by any of the means provided below.
Right to Object to Processing Based on the Fulfillment of Legitimate InterestsYou can object at any time to our processing of your data when the processing is based on the fulfillment of legitimate interests. To learn about the cases where processing is based on legitimate interests, please refer to the table included in the section “What Data Do We Collect From You?”, particularly the column “What is the legal basis for processing your Personal Data?”. If you wish to exercise this right, please contact us by any of the means provided below.
Right to Lodge a Complaint with a Supervisory AuthorityYou have the right to complain to the Spanish Data Protection Agency regarding Emedec’s privacy and data protection practices. Please do not hesitate to contact us by any of the means provided below before filing a complaint with the relevant data protection authority.
Right to Data PortabilityYou have the right to transfer, copy, or move data from our database to another one. This right can only be exercised regarding data you have provided when the processing is based on the execution of a contract or your consent and the processing is carried out by automated means. To learn about the cases where processing is based on contract or consent, please refer to the table included in the section “What Data Do We Collect From You?”, particularly the column “What is the legal basis for processing your Personal Data?”. For more information, please contact us by any of the means provided below.
Right to Restrict ProcessingYou have the right to request the restriction of the processing of your data. If you exercise this right, the processing of your data will be subject to restrictions, meaning we may store them but cannot continue using or processing them. This right can only be exercised in certain circumstances defined by the General Data Protection Regulation, as follows:
• the data subject contests the accuracy of the personal data, during the period that allows the controller to verify its accuracy;
• the processing is unlawful and the data subject opposes the erasure of personal data and instead requests the restriction of its use;
• the controller no longer needs the personal data for the purposes of processing, but the data subject needs them for the formulation, exercise, or defense of claims;
• the data subject has objected to processing under Article 21, paragraph 1, while it is verified whether the legitimate grounds of the controller override those of the data subject. If you wish to exercise this right, please contact us by any of the means provided below.
Right to Disable CookiesYou have the right to disable Cookies. Internet browser settings are usually set by default to accept Cookies, but they can be easily disabled by changing the browser settings. Many cookies are used to enhance the usability or functionality of websites/applications; therefore, disabling them may prevent you from using certain parts of our websites/applications as indicated in the Cookie Policy. If you wish to limit or block all cookies set by our websites/applications (which may prevent you from using certain parts of the website) or by any other websites/applications, you can do so through your browser settings. To process your request, we may ask you to verify your identity.

CONTACT

If you have any questions or concerns about how we process and use your personal data or wish to exercise any of the rights described above, please contact Emedec or write to us at the following address: emedec@emedec.com.